Relationship building over text messages can be daunting and a little tricky. Here are some best practice tips for you to consider.

There’s nothing worse than leading your customer hanging! Make sure to promptly respond to your customer’s messages so they stay engaged with you and feel that they are your priority.

Ensure you provide your customers with helpful and up-to-date information in your conversations! Use the Campaign Widget within Statflo to review the customer’s account in every conversation. If you come across any incorrect information, be sure to correct it in the originating source.

If you want to be your customer’s go-to person, then you have to earn their trust, one positive text interaction at a time. Make sure you are ending each text conversation on a positive note!